Wonderful job. to say they had found it impossible to contact airline call centres to claim a refund. Ryanair customers can use its online form to claim a refund for cancelled flights. It is possible to get a refund if you are canceling within 24 hours of booking. This should arrive in three to four days, but can take 28 days. The cancellation policy of EasyJet depends on the time you canceled your booking. There’s certainly a great deal to know about this issue. easyJet aim to process claims within 28 days, however, due to the large number of requests for claims it could take up to 90 days. As the troubles were beyond easyJet’s control, no compensation is due. Request an easyJet Refund via Email. Travel reported that easyJet was forcing customers to phone to claim refunds for cancelled flights, the UK’s biggest airline has finally introduced an online refund form. The details on how to get a refund are all on the Easyjet Covid info page - it is very clear but says that (a) Currently, it’s only possible to request a refund by their Customer Service Team by phone , and (b) Their Customer Service Team on 0330 365 5000 are very busy at the moment, so many customers are enduring long waits on hold . EasyJet is now directing customers to an online refund form to claim for cancelled flights. It hasn’t given an estimate for when customers can expect to receive their refund. It is, however, possible to change the dates and names at a fee. Affected passengers with cancellations can access the easyJet service page her. EasyJet are now saying I can’t request a refund as they’ve issued me with a flight voucher. Pretty! easyJet flights: When does easyJet release summer 2021 flights? advises consumers not to accept these – as they have little consumer protection. If you’ve encountered issues with easyJet and they refuse to issue your refund, you can count on DoNotPay to … This was a really wonderful post. EasyJet have performed a U-turn on their refund policy and reinstated its online process. and you are only being offered to re-book and alternative flight or vouchers to be used on another flight? When will the Boeing 737 Max fly in the UK – what Tui and Ryanair say if you don’t want to fly on it. With Easyjet, all the tickets you purchase are non-refundable. The details on how to get a refund are all on the Easyjet Covid info page - it is very clear but says that (a) Currently, it’s only possible to request a refund by their Customer Service Team by phone , and (b) Their Customer Service Team on 0330 365 5000 are very busy at the moment, so many customers are enduring long waits on hold . Please click the link below to go to the form. If the flight is still being operated, then Easyjet’s “standard refund policies continue to apply”. Has your flight been cancelled by easyJet? We use cookies to ensure that we give you the best experience on our website. Canceling Your Easyjet Flight The details on how to get a refund are all on the Easyjet Covid info page - it is very clear but says that (a) Currently, it’s only possible to request a refund by their Customer Service Team by phone , and (b) Their Customer Service Team on 0330 365 5000 are very busy at the moment, so many customers are enduring long waits on hold . This site truly has all the information I wanted about this subject and didn’t know who to ask. In one instance, an easyJet customer had called the airline every day for a week and failed to get through. Thank you! Send a note to customer.support@easyJet.com and request your money back. Required fields are marked *. Money and freedom is the best way to change, may you be rich and continue to help others. 28 days is longer than the seven days easyJet is legally allowed to issue refunds for cancellations but, given the exceptional circumstances and number of refunds the airline is dealing with, it’s not unreasonable. 1. I rang them immediately on 0330 365 5000 and requested a refund. Given that, I wanted to wait for the flight to get cancelled by easyJet because if I proactively cancelled, I would only be eligible for a travel voucher. But while the form is straightforward, few Ryanair customers have reported receiving the money for their refund. Finally I’ve found something which helped me. Then complete the form. I added it to my bookmark website list and will be checking back in the near future. I have spoken to Customer Services (when I’ve been able to get through!) Tagged as: British Airways Easyjet Ryanair, Coronavirus: should you cancel your summer holiday, Coronavirus: travel agents breaking the law on cancellations and refunds. Travel, More of your questions answered in our coronavirus travel advice Q&A. BA says customers who want a cash refund must contact it on 0800 727 800. Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) has heard from many customers from all airlines who have already been waiting longer than 28 days for a refund. It may be impossible to cancel your entire flight and get a full refund. British Airways refuses to give its customers an online form to apply for a refund. If everyone claimed a refund then some airlines could struggle to pay out refunds and possibly could collapse, therefore if you are planning to use easyJet in the near future then please accept a voucher, if an airline does go under then there will be less competition and flight prices will rise. It plays an automated message before hanging up. It follows in the footsteps of Ryanair, which has always allowed customers to claim online, and leaves British Airways as the last of the big three airlines to require customers to phone up. You are legally entitled to a refund within seven days. If a refund is due, the company says it will refund the card the booking was made under. easyJet flights: You can now apply for refund online - but BA lags behind with phone only EASYJET flights have all been grounded as the coronavirus pandemic shows little sign of waning. Does EasyJet Offer Cancellation? If you cancel more than 24 hours after booking, EasyJet will … If you cancel your reservation within 24 hours of booking, EasyJet will give you a full refund minus the Cancellation Fee. The details on how to get a refund are all on the Easyjet Covid info page - it is very clear but says that (a) Currently, it’s only possible to request a refund by their Customer Service Team by phone , and (b) Their Customer Service Team on 0330 365 5000 are very busy at the moment, so many customers are enduring long waits on hold . You can find this date on the refund request email from easyJet TIP. Saved as a favorite, I like your website! Which? Well now you can fill in an online form on easyJet’s website instead of wasting endless hours trying to speak to someone on the phone. Customers of easyJet who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. They will refund you back to the payment method you used to pay for your flight, if you paid by Debit or Credit Card they will refund you back to that card. EasyJet are now saying I can’t request a refund as they’ve issued me with a flight voucher. EasyJet says customers with a cancelled flight will be entitled to either a full refund, a voucher for the value of their original booking, or an alternative flight of the same price. Find out more. Your email address will not be published. Don’t forget to include your booking reference, your first and last name, and the contact details you used when you made the booking. EasyJet is now directing customers to an online refund form to claim for cancelled flights. Go to easyJet’s Covid-19 Help Hub at easyjet.com and click on the Refund Request Form page. Hi, I do believe this is a great site. Chris Hughes hits back at critics over EasyJet refund request. who have said they will investigate this and even asked me to forward the 2 emails I received confirming they were processing my refund request! These will include easyJet Holidays credit or a refund - the company says it aims to process the latter within an average of 12 days. The line then hangs up. This website was… how do I say it? If you want a cash refund from easyJet, you need to complete its online claims form. The company said it was contacting affected customers to offer them a series of choices; a refund, a voucher, or the option to rebook for a flight on a later date. Relevant!! You can apply for a travel voucher online, although Which? Easyjet will tell you that you need to call them to claim a refund, but when you try to call you find that the lines are busy and you are told to call back later, then the line goes dead. The Quickest Ticket to Your easyJet Refund. Select that, enter your details and sit back and wait. When easyjet cancelled my flight on 16th for 29th the email said we could have a refund and in manage booking there was a request refund button. Your email address will not be published. You need to complete the online form in the link below, if someone else made the booking, they will need to fill this out. I was extremely pleased to uncover this page. EasyJet says customers with a cancelled flight will be entitled to either a full refund, a voucher for the value of their original booking, or an alternative flight of the same price. The agent was really helpful and the money was refunded to my credit card the same day. It says that it will do its ‘best to complete your request within 28 days’. I really like all the points you have made. Hundreds of airline customers have contacted Which? How long will I need to wait for my money? It says that it will do its ‘best to complete your request within 28 days’. easyJet aim to process claims within 28 days, however, due to the large number of requests for claims it could take up to 90 days. Select the manage flights button in either box and another page will load outlining your options. I definitely loved every part of it and I have you book marked to check out new information on your web site. Search for 'easyJet' in your email inbox TIP. You obviously know how to keep a reader entertained. They will refund you back to the payment method you used to pay for your flight, if you paid by Debit or Credit Card they will refund you back to that card. Answer 1 of 14: Has anyone else had this issue? Chris Hughes Hits Back At Critics As He Asks EasyJet For Refund During Coronavirus Outbreak. I stumbledupon it I will return once again since i have book-marked it. (easyJet Refund request *en... Not received our vouchers. They push you towards selecting a voucher with various incentives, but if you want a refund, look for (in orange) Refund Request Form in the text above the boxes outlining your flight details. Weeks after Which? This design is incredible! Try searching for 'easyJet' or the booking reference number in your bank account. I have spoken to Customer Services (when I’ve been able to get through!) It takes a few clicks to find the respective refund request page: But when Which? We would like to show you a description here but the site won’t allow us. British Airways customers, after being directed to call the airline to claim a refund, have reported that the phone line is closed. Too cool! Easyjet say they are currently processing refunds, on average, 13.4 days after cancellation, but it may take up to a month to get an answer. How to get a Refund From easyJet using the Online Form, Internet Explorer is No Longer Supported (what to do if you get this message). The voucher covers … Save my name, email, and website in this browser for the next time I comment. I received an email from easyJet on 2nd January to inform me that my flight for April was cancelled. You need to dig a little bit because they aren’t realy forthcoming that you are entitled to a refund, instead they try to make you change the flight or request a voucher – don’t do it! If this has happened to you, the Money Saving Expert recommends getting in touch with the airlines and requesting the refund. The airline has warned customers to expect a delay due to a backlog of claims. It must be said that if you can change your flight to a different date, then please do so, it maybe to your advantage, I changed a flight from the end of April 2020 to Christmas 2020 and it only cost me £3 extra for the Christmas Flight, where as normally a flight at Christmas would cost me around four times the price of the April flight. EasyJet has cancelled our flight and we would request a refund Dear friends, *On August ** I applied for full refund. Find more unbiased advice on travel and the coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Will my holiday go ahead or should I cancel? 19 March 2020, 15:46. Thank you for providing this info. You can understand more and change your cookies preferences here. I had booked flight and hotel through Expedia so was waiting for them to get to me but wished now I had clicked at the time Jet2 After going over a handful of the articles on your site, I honestly appreciate your technique of blogging. How will easyJet Refund me? By continuing to browse you consent to our use of cookies. 2021 holidays: Is it safe to book a trip in the UK or abroad? I wanted to thank you for ones time for this particularly fantastic read!! The details on how to get a refund are all on the Easyjet Covid info page - it is very clear but says that (a) Currently, it’s only possible to request a refund by their Customer Service Team by phone , and (b) Their Customer Service Team on 0330 365 5000 are very busy at the moment, so many customers are enduring long waits on hold . I really loved what you had to say, and more than that, how you presented it. A couple of tips if you require a refund. 28 days is longer than the seven days easyJet is legally allowed to issue refunds for cancellations but, given the exceptional circumstances and number of refunds the airline is dealing with, it’s not unreasonable. You can find out more on the easyJet Holidays website . The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. We use cookies to allow us and selected partners to improve your experience and our advertising. I previously posted about my positive refund experience with Norwegian Airlines, where I received my money back in 12 days after submitting a refund request online. When you click on a retailer link on our site, we may earn affiliate commission to help fund our not-for-profit mission. Take a look at my web site too and tell me your opinion. 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